IT Service Manager

Your position

You will be a lead subject matter expert within the Service Integration and Management team (SIAM).

In this function, you will manage and oversee the delivery of multiple large and complex technical implementations in close collaboration with our main service providers and the Credendo Service Delivery Managers.

• You will use your industry expertise and management capabilities to assure fluent and efficient implementations and multi-disciplinary team collaboration, including the successful hand-over towards the supporting run organization.

• You will be the lead manager and key contact in technical and complex roll-outs related to Cloud, modern workplace, Application Support, Datacenter Networking, Disaster Recovery, Cybersecurity, etc.

• Organisational skills to facilitate effective communication and collaboration between IT and business teams throughout the project lifecycles.

• Collaborate closely with our Cloud Engineers to understand technical requirements, constraints and adherence to cloud standards for cloud-based projects.

• Develop and manage project plans for the migration of workloads to the cloud and transformation of existing workloads.

• Proactively identify and address potential project risks and challenges during projects.

• Acting autonomously and with a high sense of ownership and responsibility, and in close collaboration with our service providers in order to guarantee a successful delivery.

• You will ensure, in close collaboration with the Architecture team, that proposed solutions and designs are fit for purpose, optimized, cost-effective, managed, and aligned with industry best practices.

• You will maintain and continuously improve your level of expertise and knowledge in relation to the Credendo environment and new technologies in order to offer adequate insights.

• You act as the point of contact for all IT-related problems for your colleagues on the first and second line helpdesk.

• You will assist the SIAM support engineers regarding complex technical incidents and problems.

• You will ensure training and documentation needs are tackled towards the end users and the supporting organization.

• You adhere to ITIL Service Management industry standard processes.

• You will lead the ICT Servicedesk Team.

• You will work together with other professionals (IT colleagues, external providers, procurement, HR etc.) to maintain standards and functionality.

Your profile

• You have a Master's degree or Bachelor degree or relevant experience.

• You have at least 5 years of relevant ICT working experience, ideally in big environments.

• Solid understanding of cloud technologies.

• Holding technical or project management related certifications are considered a plus.

• Candidates need creativity to imagine innovative, effective new solutions and designs.

• Candidates must be able to develop solutions to problems, as well as manage multiple issues at the same time.

• Highly organized and able to keep meticulous track of every aspect of every project.

• Both oral and written communication skills are vital to relaying important information, training new staff members and communicating about solutions to complex problems.

• You have a very good level of English and Dutch, French is an asset.

We offer

• An interesting permanent position in a stable, multilingual and international environment.

• Continuous learning opportunities to develop your talents.

• An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalization insurance, extra-legal pension, homeworking, flex reward etc.).

• A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance.

• A role in a company where the following values are key: respect, customer intimacy and reliability.