Senior ICT Support Engineer

Your position

You will be part of the Service Integration and Management team (SIAM), which is responsible for supporting end users with quality service throughout the group focusing on communication, continuous improvement, customer engagement and managing the company’s outsourcing partners.

• Together with your three colleagues, you will be the first point of contact for all IT-related problems encountered by end users across Credendo's offices throughout various European countries.

• As Credendo operates multiple locations across Europe, occasional travel to any of the Credendo sites may be required.

• You will provide first and second line support for all workplace-related topics.

• You will work on various projects within the SIAM team.

• You will act as a lead in various rollout projects.

• In your role, you will provide training and guide internal customers in the use of their workplace tools.

• You will report to and consult with the ICT Third Level Support Manager.

• You will proactively look for improvements to make the work of your colleagues as easy as possible.

• You will follow up on tickets using an ITSM tool.

• You will react proactively to any recurring incidents.

• You will actively seek enhancements to streamline your colleagues' tasks, ensuring the work of the Service Desk is as efficient as possible.

• You have strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues efficiently.
   

Your profile

• You have proven experience as an IT support engineer.

• Your expertise is well-established, with hands-on experience in a Microsoft domain setting, including Active Directory, Entra ID, Microsoft 365, Office 365 applications, networking, Intune, MDM, SharePoint, OneDrive, MDE, and the Windows 10 & 11 operating systems.

• Experience in a financial or banking environment is a plus.

• You have at least 5 years of relevant ICT working experience, ideally within large-scale operations.
  Holding Microsoft certifications is an asset.

• Experience as a team leader or coordinator is an asset.

• Holding Microsoft Azure certifications is a big plus.

• You have the ability to create documentation and instructions for your colleagues or end users, in both technical terms and in a format that is understandable to those without technical expertise.

• You are an excellent listener, quick learner, have good interpersonal and communication skills, and enjoy working in a team-oriented, collegial atmosphere.

• Excellent communication skills in English, both orally and in writing. Fluency in French or Dutch is a plus.

• Practical mindset and a can-do attitude, allowing you to work independently.

• Familiarity with the ITIL framework and its best practices for incident, problem, and change management.

We offer

• An interesting permanent position in a stable, multilingual and international environment.

• Continuous learning opportunities to develop your talents.

• An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalization insurance, extra-legal pension, homeworking, flex reward etc.).

• A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance.

• A role in a company where the following values are key: respect, customer intimacy and reliability.

• Our Belgian offices are located in the centre of Brussels and easily accessible by public transport.