IT Support Officer

General information

Your position

  • You will be part of the Service Integration and Management team (SIAM), which is responsible for supporting end users throughout the group and managing Credendo's outsourcing partners.
  • Together with your three colleagues, you will be the first point of contact for all IT-related problems experienced by end users in all branches.
  • You will work on various projects within the SIAM team.
  • You will provide first-line telephone support for all workplace-related topics.
  • In your role, you will provide training and guide internal customers in the use of their workplace tools.
  • You will report to and consult with the SIAM Manager.
  • You will create/update documentation for end users and for training purposes.
  • You use your good knowledge of any ITSM tool, and practice in troubleshooting documentation and  following up on the incident.
  • You react pro-actively on the recuring incidents.

Your profile

  • You have proven experience as an IT support officer.
  • You have sound expertise in common Windows applications, PCs, laptops and networks.
  • Experience in a financial or banking environment is a plus.
  • Holding Microsoft certifications is an asset.
  • You are able to prepare documentation and procedures for end users, both in technical jargon and in user-friendly language.
  • You are an excellent listener, have good interpersonal and communication skills, and enjoy working in a team-oriented, collegial atmosphere.
  • You have a good command (both verbal and written) of English, French and Dutch.

We offer

  • An interesting permanent position in a stable, multilingual and international environment.
  • Continuous learning opportunities to develop your talents.
  • An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalisation insurance, extralegal pension, homeworking, flex reward etc.).
  • A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance.
General information

Vacancy category


Job location

Belgium, Brussels, Rue Montoyer 3, 1000 Brussels

Contract type


Work regime

Full Time

About Credendo

Credendo is a leading European Credit insurance company, fueled by a multinational force of 560 professionals. Active in fourteen European countries, we serve local and international clients from all around the world. Even though we are rapidly growing, we strive to preserve the soul of a human-sized company in the way we interact with each other from top to bottom.