Service Delivery Manager - SAP

Your position

At Credendo, the SAP landscape plays a crucial role in our business processes. As a Service Delivery Manager for SAP, you are responsible for the end-to-end management of the SAP applications and associated services. You ensure that the applications function high-performance, securely and in accordance with the business objectives, in close collaboration with internal teams and external partners.

• You will be part of the SIAM team and work closely with the CCOE manager, the business process owners and project teams.

• You are the central point of contact for all SAP-related services (ECC, S/4HANA, BW, PI/PO, Fiori, etc.) and monitor compliance with SLAs and KPIs.

• You coordinate incident, problem and change management for the SAP landscape.

• You manage contracts and performance of external suppliers and follow up  on projects and upgrades.

• You will ensure continuous service improvement and contribute to roadmap initiatives such as migration to S/4HANA and integration with cloud solutions.

• You will work with security and compliance teams to ensure that SAP complies with internal and external standards (DORA, ISO 20000, ISO 27001).

• You regularly report on performance, risks and improvement actions to management.

Your profile

• You have a bachelor's degree (or higher) in ICT or a related field and at least 5 years of experience in service delivery or application management.

• You have demonstrable knowledge of SAP modules and architecture (ECC, S/4HANA, BW, PI/PO, Fiori).

• Experience with ITIL processes (incident, problem, change and release management) is a must; ITIL certification is an asset.

• You have experience with supplier management and following up on SLAs/KPIs.

• You have strong communication skills and can interact with both technical teams and  business stakeholders .

• You express yourself fluently in English and Dutch or French, both orally   and in writing.

• Knowledge of Hindi and Spanish is an asset for cooperation with international partners.

• You have an analytical mind and are result-oriented.

• You take responsibility and think proactively about optimizations and automation.

• Knowledge of security and compliance requirements (ISO 20000, ISO 27001, DORA) is a plus.

• Experience with SAP platforms in Microsoft Azure environments is a big asset.

• Experience in a financial or banking environment is a plus.

We offer

• An interesting permanent position in a stable, multilingual and international environment.

• Continuous learning opportunities to develop your talents.

• An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalization insurance, extra-legal pension, homeworking, flex reward etc.).

• A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance.

• A role in a company where the following values are key: respect, customer intimacy and reliability.