Sales Force Teamlead

Your position

• Within the ICT department, you will join the Customer Centre of Expertise (CCoE), the team responsible for developing and maintaining Credendo’s application landscape.

• As the Salesforce Team Lead, you will act as the primary functional and technical owner of the Salesforce platform within the organisation.

• You will lead a small team of two Salesforce professionals, providing guidance, direction, and mentorship in the design and development of applications on the Salesforce platform, including Sales Cloud, Marketing Cloud Account Engagement (formerly Pardot), and related solutions.

• You will ensure that new business requirements, incidents and project initiatives are effectively planned, prioritised and delivered within agreed timelines.

• Leveraging your in-depth Salesforce expertise, you will propose recommendations and implement solutions aligned with organisational needs. You will actively contribute to the continuous enhancement of one of the core applications supporting sales and marketing processes, and play a key role in driving Salesforce adoption and success within Credendo.

• In close collaboration with key users and stakeholders, you will analyse, design, and document functional requirements, technical specifications, and system interfaces. You will define and execute work plans, sprint plans, and project schedules, adjusting them as necessary to accommodate evolving priorities.

• Additionally, you will ensure that business users receive appropriate training and that all documentation is accurate, up to date, and properly maintained.

• You will oversee the evolution of the Salesforce environment in alignment with enterprise architecture standards, proactively managing lifecycle health, embedding security by design, and ensuring compliance requirements are met.

Your profile

• You hold a Master’s degree or a Bachelor’s degree with proven experience in a similar role. You bring at least five years of hands-on experience as a Salesforce Team Lead or Salesforce Consultant.

• You possess strong expertise in Salesforce Sales Cloud; knowledge of Marketing Cloud Account Engagement is considered an asset. You have proven experience in integrating Salesforce with other enterprise systems. Experience with SAP integration is a plus.

• You are skilled in leveraging Salesforce development tools such as Apex, Visualforce, Lightning Web Components, and integrations via APIs.

• You have a proven track record of leading technical workshops, architectural reviews, and solution design sessions with both technical and non-technical stakeholders.

• Experience with data modelling, security models, and large-scale data migrations within Salesforce is a strong advantage.

• Beyond your technical capabilities, you have a strong analytical mindset and a solution-oriented approach. You can translate complex business needs into scalable, efficient Salesforce solutions and guide your team toward successful delivery.

• You are a confident communicator with excellent interpersonal and listening skills, capable of collaborating with and influencing stakeholders at all organisational levels.

• You work well organised and structured, and are comfortable managing multiple priorities independently and effectively.

• You have good written and verbal communication skills in English and either French or Dutch. Any other Indian language is considered and advantage. Experience within the financial or banking sector is considered an advantage.
  
  

We offer

• An interesting permanent position in a stable, multilingual and international environment.

• Continuous learning opportunities to develop your talents.

• An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalization insurance, extra-legal pension, homeworking, flex reward etc.).

• A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance.

• A role in a company where the following values are key: respect, customer intimacy and reliability.